Privacy Policy

This privacy policy (“Policy”) describes how Extraordinary Adventures, a Florida-based travel agency with locations in Clermont and Sebastian, collects, uses, stores, and discloses personal information obtained from individuals who use our services, including visitors to our website at www.eacruisetravel.com.

We are committed to protecting your privacy and maintaining the confidentiality of your personal information. We understand that you are concerned about how your data is used and want to ensure it will not be used for any purpose you have not intended, nor accidentally fall into the hands of third parties.

This Policy complies with applicable United States federal and state laws, including Florida privacy regulations. If you believe our policy falls short of your expectations or that we are failing to abide by it, please contact us so we can improve our service.

By using our website or services, you consent to the practices described in this Policy. If you do not agree with any part of this Policy, please discontinue use of our website and services.

We collect personal information only when it is reasonably necessary to provide our services to you. Information is typically collected when you:

• Make an enquiry or booking with us
• Email, write to, or call us
• Register for our newsletter
• Connect with us via social media
• Complete forms on our website

Types of information we may collect include:

• Name and contact details (address, telephone number, email)
• Payment information (credit card details)
• Passport and travel document information
• Frequent flyer membership numbers
• Travel preferences and special requirements
• Emergency contact information
• Any other details relevant to the services we provide

Sensitive Information: In certain circumstances, we may collect sensitive information such as health conditions (for medical travel requirements), dietary restrictions, or mobility needs. We only collect sensitive information with your consent and where it is directly related to providing our travel services.

Booking on Behalf of Others: When you make a booking on behalf of other travelers (such as family members), you confirm that you have their authority to provide their personal information to us and that they consent to their information being used in accordance with this Policy.

Our website uses “cookies”—small data files stored on your device that help us provide a better experience. Cookies are an industry standard used by most major websites.

We use cookies to:

• Remember your preferences and settings
• Enable essential website functionality
• Operate our content management system
• Process contact and booking forms
• Enhance security on our forms
• Collect anonymous analytics about how visitors use our site
• Improve your experience and enable us to better serve you
• Enable embedded content (such as YouTube videos)

Managing Cookies: Most web browsers are set to accept cookies by default. You can adjust your browser settings to disable cookies or to alert you when cookies are being sent. However, if you disable cookies, some features of our website may not function properly.

Analytics: We may use services like Google Analytics to collect anonymous information about website usage, including pages visited, time spent on the site, and how visitors arrived at our site. This information helps us improve our website but does not identify individual users.

We use your personal information for the following purposes:

To Provide Our Services: We act as your agent to arrange travel services including cruises, hotels, transportation, and related products. Your personal information is used to process your requests, make bookings, and complete your travel arrangements. We may contact you by email, phone, or mail as needed.

Payment Processing: We use your payment information to process transactions, send invoices, and provide receipts for your travel purchases.

Marketing Communications: With your consent, we may contact you regarding special offers, promotions, or travel services that may interest you. You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.

Identity Verification: We may use your information to verify your identity for security purposes and to protect against fraud.

Legal Compliance: We may use your information as required to comply with applicable laws, regulations, or legal processes.

We may disclose your personal information in the following circumstances:

Third-Party Travel Suppliers: To complete your travel arrangements, we share your information with relevant suppliers such as cruise lines, airlines, hotels, tour operators, car rental companies, and travel insurance providers. These third parties may be located in the United States or overseas. By booking travel through us, you consent to this disclosure.

Legal Requirements: We may disclose your information when required by law, court order, or government authority, or when necessary to protect our rights or the safety of others.

With Your Consent: We may disclose your information when you have given us permission to do so.

Third-Party Websites: Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any website you visit through links from our site.

What We Don’t Do: We do not sell, rent, or share your personal information with third parties for their marketing purposes.

We take reasonable steps to protect your personal information from unauthorized access, use, modification, or disclosure. Our security measures include:

• Secure, encrypted connections for data transmission
• Limited access to personal information by authorized personnel only
• Regular review of our data collection and storage practices
• Physical security measures at our office locations

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Travel arrangements often require us to share your information with suppliers located outside the United States. When you book international travel, your information may be transferred to and processed in countries with different data protection laws than those in the US.

By booking travel to international destinations, you consent to the transfer of your information to third-party suppliers in those destinations. We have no control over how these third parties handle your information once it is provided to them for the purpose of completing your travel arrangements.

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to our legal obligations to retain certain records.
• Opt-Out: You may opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the details provided below. We do not charge a fee for processing these requests.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Last updated” date at the top of this page and publish the revised Policy on our website.

We encourage you to review this Policy periodically. Your continued use of our website and services following the posting of changes constitutes your acceptance of those changes.

If you have any questions about this Privacy Policy, wish to exercise your rights regarding your personal information, or would like to lodge a complaint, please contact us:

Extraordinary Adventures

Email: info@eacruisetravel.com

Phone: Contact us via our website

Locations: Clermont, FL and Sebastian, FL

Business Hours: Monday–Friday, 11am–6pm EST

When we receive a complaint, we record all information you provide and use it to resolve your concern. If your complaint requires us to contact another party, we may share relevant information from your complaint with them at our discretion.